There are a few minor scratches on the screen that do not affect the use. This monitor was bought in Europe and has a European style wall plug-in. The converter pictured is included and functions properly. FAST SHIPPING!! Will ship with 1 day or less handling time. Smoke-free pet friendly environment! Be sure to check out our other items and look out for discounts! If you have any questions or concerns about your purchase please be sure to contact us directly before anything else, we're very responsive. We're highly solution oriented and we take our business seriously. Thanks for reading!